Questions & Answers

You will be able to see a live demonstration during our kick-off call. A US number is required for the presentation.

Our sms platform is a really versatile solution for small businesses. Add-ons are available for internal chat, review blasts, credit card integration for easy payments, performance measurements, social intent, and webchat. Please contact to watch this solution live.

There is no limit regarding users. However, there is an extra fee per user after a certain level.

You will be able to import a CSV file with contact information. However, the only message currently allowed is a review blast. Please review local laws and regulations for unsolicited messages. Usually you're only allowed to message people you're currently engaging in business with.

AppBO provides a wide range of analytics options designed to help you better understand your customer interactions and the effectiveness of your marketing efforts. This includes tracking metrics like customer acquisition costs, conversion rates, average deal size, sales cycle length, and customer lifetime value. It also provides insights into individual customer behavior and interactions, such as email open rates, website visit history, and response to marketing campaigns.

The detailed analytics provided by AppBO can guide you in making data-driven decisions about your marketing strategy. For example, you can identify which marketing channels are most effective at driving conversions, understand which stages of the sales cycle are most challenging for your customers, and pinpoint areas where customer engagement could be improved. This enables you to refine your marketing efforts, focus on the most profitable channels, and create more personalized experiences for your customers.

AppBO is designed to provide near real-time analytics, which means the data you see reflects the most recent interactions and activities. This can help you promptly identify trends, respond to customer behaviors, and adjust your strategies as needed. However, please note that some updates might experience a slight delay due to data processing time.

Yes, AppBO provides an export feature which allows you to download your analytics data in various formats such as CSV or Excel. This means you can easily incorporate your CRM data into other business reports, or conduct more in-depth analysis using other analytics tools or software as per your business requirements.

AppBO's webchat offers a variety of features to improve customer communication and service. These include real-time chatting with customers visiting your website, automated responses to common inquiries, and chat history tracking. The tool is designed to enhance customer engagement and provide faster, more efficient customer support.

Yes, the AppBO webchat is fully customizable. You can adjust the color scheme, style, and positioning of the chat widget to match your brand identity. You can also customize the automated responses and greetings to provide a personalized experience to your customers.

Yes, AppBO's webchat is designed to handle multiple conversations at once, allowing your team to efficiently manage and respond to several customer inquiries simultaneously. The chat interface is intuitive and user-friendly, facilitating smooth operation even with high volumes of chat traffic.

AppBO's webchat is fully integrated with the rest of the CRM. This means that all chat interactions are tracked and stored within the customer's profile in the CRM. You can easily review past interactions, track responses to different inquiries, and use this information to provide a personalized and consistent service to your customers.

AppBO's reputation management features help you track, manage, and respond to customer feedback across multiple platforms. The tool gathers reviews and ratings from various online sources, allowing you to get a comprehensive view of your online reputation. It also enables you to respond to negative feedback promptly and efficiently, showing your commitment to customer satisfaction and improving your overall online presence.

Yes, AppBO has a feature that prompts your satisfied customers to leave positive reviews. It can send automated follow-up messages after a successful interaction or transaction, asking customers to share their experiences online. This can help you increase the number of positive reviews, boost your online ratings, and improve your brand image.

AppBO consolidates reviews from various online platforms into a single dashboard, making it easier for you to monitor your online reputation. This includes reviews from social media sites, local business directories, and industry-specific review sites. With all this information in one place, you can quickly address any issues and respond to feedback in a timely manner.

Yes, appBO allows you to respond to reviews directly from its platform. This streamlined process ensures that you can manage your responses efficiently, and helps to maintain a consistent voice and message across multiple review platforms. However, the capability to respond may depend on the specific permissions and functionalities of the individual review sites.

AppBO offers a variety of automation features aimed at streamlining your business processes. This includes automated email and SMS campaigns, follow-up sequences, task assignment, appointment scheduling, and more. These features are designed to save you time, increase efficiency, and improve your customer service.

Setting up automations in AppBO is straightforward. You can create custom automation workflows based on various triggers, such as a new lead creation, a customer action, or a specific date/time. The platform allows you to define the actions that should be taken when these triggers occur, providing a high level of customization to suit your business needs.

Absolutely! AppBO allows you to tailor your automations based on different customer segments. This means you can create specific automated responses or follow-up sequences for different types of customers or leads. This level of personalization can enhance customer engagement and improve your overall conversion rates.

Yes, AppBO includes safeguards to ensure that automation actions are appropriate and beneficial. You can set limits on the number of times a specific automation action can be triggered for a particular customer or lead, preventing excessive communication or actions. Furthermore, all automation workflows can be reviewed and adjusted at any time to ensure they are working effectively and appropriately.

AppBO is a comprehensive CRM (Customer Relationship Management) platform that offers a range of features to help manage your customer interactions. These include lead tracking, contact management, email and SMS marketing, automation workflows, webchat, reputation management, analytics, and more. It is designed to streamline your business processes and enhance customer engagement.

AppBO CRM allows you to keep all your customer data in one place, making it easier to manage and track customer interactions. You can use this data to provide personalized service, respond to inquiries more quickly, and proactively address potential issues. The platform also offers automation features that can streamline your communication and follow-up processes.

 AppBO prioritizes data security. It uses advanced security measures, including data encryption, secure network architecture, and regular security audits, to ensure that your data is protected. The platform is compliant with industry-standard data privacy regulations.

Yes, AppBO CRM is designed to integrate with a wide range of business software solutions. This includes email services, accounting software, social media platforms, and more. These integrations help ensure seamless data flow across your different business systems.

Absolutely! Whether you're a small business or a large enterprise, AppBO CRM can be tailored to meet your specific needs. Its scalable architecture ensures it can accommodate growth, while its customizable features allow it to suit a variety of business models and industries.

Getting started with AppBO CRM is simple. We offer onboarding assistance and have a range of tutorials and resources to help you get the most out of the platform.

Yes, we provide a range of support options to help you get the most out of AppBO CRM. This includes online tutorials, a comprehensive knowledge base, and customer support via email, phone, and live chat. We also offer personalized training and consultation services.

AppBO CRM provides comprehensive reporting and analytics capabilities. You can track a variety of metrics related to sales, customer behavior, marketing campaign performance, and more. These insights can help you make data-driven decisions, optimize your strategies, and improve your overall business performance.